Frequently asked questions
HOW IS A BARKEEP DIFFERENT FROM A BARTENDER?
Almost anyone can offer you a bartender, but a Barkeep is soooo much better. There’s ownership and pride in what they do. They make sure your bar is set up perfectly, and provide a high level of service, always ensuring that your guests receive the white-glove treatment.
WHAT SERVICE DO YOUR BUTLERS PROVIDE?
Our Butlers are most often requested for private home parties where an extra level of service is required. From managing the event, to greeting guests and supervising the event staff, our Butlers add an extra level of ‘panache’.
HOW DO YOU CONTROL THAT NO MINOR GETS SERVED ALCOHOL?
This is an important question! While it’s Barkeeps and Butlers’ goal to work hard to make sure your guests have fun, we do have strict policies that we follow when it comes to serving alcohol.
- We will not serve minors. We require that all of your guests be able to provide proper identification to prove they are 21 or older.
We will not serve shots. There is only one exception to this and that is if you request one custom shot be served during a toast. One shot only please!
For liability reasons, guests are not permitted to bring their own alcohol. If our staff sees a guest using a flask or mini bottle, we will notify you and refuse to serve that guest from that point on.
Also, we will not serve any alcohol ‘to go’; this includes sealed bottles of beer or wine. Barkeeps and Butlers collects and keeps all unused alcohol at the conclusion of your event.
Our Barkeeps are TIPS (Training for Intervention Procedures) and/or ServSafe certified and will not serve any guest whom they deem to be intoxicated.
IS BARKEEPS AND BUTLERS INSURED?
Yes! Being fully insured to protect our team and everyone we serve is most important to us. For a copy our Certificate of Insurance, please email us at email@example.com.
WHAT ELSE IS INCLUDED IN YOUR BAR PACKAGE PRICE?
Aside from the liquor, wine, beer, mixers and garnishes, our bar packages also include ice, coolers, display tubs for wine and beer, ice buckets, bar mats, floor mats, tools and equipment needed to make specialty cocktails, napkins, plastic cups, straws, etc.
Each package also comes with skirted tables provided by the venue that are topped with either a white or black high-end custom wood bar riser. We also offer custom specialty bars. Our partner companies also have large inventories of everything from glassware and table settings to lounge furniture and decorations for rent. We would be happy to make recommendations based on what you are trying to accomplish. Just give us a call at 864.605.7100.
ARE THERE ANY ADDITIONAL FEES NOT LISTED IN YOUR PACKAGE PRICE?
The short answer is ‘yes’ because we need to collect applicable state and local taxes, and each of these will be clearly outlined on your quote. Additionally, we feel strongly that our staff should receive gratuities, so we add 18% to the total package, this, too, will be shown on your quote.
WHAT ARE YOUR BOOKING AND CANCELLATION POLICIES?
We require a 50% deposit when the contract is signed. Should you need to cancel, these monies are refundable to you 30+ days prior to your event date. Events cancelled 7-30 days prior to the date forfeit the deposit.
The final guest count and the remaining balanced owed, based on the final guest count, along with finalized event details are due 7 days prior to youir event date. Please note: guests that are added the week prior to your event may incur an additional charge.
Note: Should your event be cancelled due to severe weather (flooding, ice/snow, hurricane, tornado), your deposit will be applied toward your re-scheduled event date.
WHAT WILL YOUR BARKEEPS WEAR TO MY EVENT?
Our Barkeeps have become known and recognized as clean-cut and professional. They will arrive at your event in their uniform that consists of belted black pants, white button-down shirt and a gray Barkeeps and Butlers vest. We are happy to work with you to try to incorporate your special color or theme requests.
HOW MANY BARKEEPS WILL I NEED?
As a general rule, we schedule one Barkeep for up to 50 guests. However, depending on your event, venue layout, plans for multiple bar locations and/or champagne toasts, etc., we may need to have additional staff on hand. This will be figured out upfront when we work with you to determine your specific needs.
HOW EARLY DO YOUR BARKEEPS ARRIVE FOR SET UP?
Generally speaking our Barkeeps arrive 1 – 1.5 hours prior to the start of your event.
This can vary a bit depending on your venue’s requirements as well as the planned number of guests and the number of bars to set up. Also, please plan on anywhere between 30 minutes to 1.5 hours for clean up.
IS TIPPING MY RESPONSIBILITY OR CAN I PUT A TIP JAR OUT?
We include an 18% gratuity in our total quote to you. Of course, if you prefer to provide an additional gratuity for exceptional service that would be most appreciated. It is our policy to never display a tip jar.
WHAT HAPPENS IF YOU RUN OUT OF SOMETHING DURING MY EVENT?
We plan accordingly so this doesn’t happen! We carefully estimate what’s needed, then bring more than that with us. Should we run low, our team is always waiting in the wings to bring us whatever we need to make your event a success.
CAN I KEEP ANY LEFTOVER ALCOHOL?
No, and that’s strictly enforced per both state regulation and our insurance policy. Barkeeps and Butlers will remove all leftover alcohol at the end of your event. While we can’t leave the unused alcohol, rest assured you will have plenty for your event.
IF MY EVENT RUNS LONGER THAN EXPECTED, WILL YOU CONTINUE TO SERVE?
Yes, we understand that this happens from time to time. Our policy in these instances is to charge an additional fee for each additional hour. The fee charged will vary depending on the bar package you’ve selected and can range between $2 and $5 per person, per hour. Also, we will add $30 per bartender for each additional hour they work.
DOES BARKEEPS AND BUTLERS ONLY SERVE EVENTS IN THE UPSTATE?
We currently serve the entire Upstate region of South Carolina, including Greenville, Spartanburg, Anderson, Greenwood, Easley, Clemson, and Western North Carolina. We have plans to expand our service area in the near future, so stay tuned. Please note: depending on the distance to your event, additional delivery, staffing, travel and expense fees may apply. Please contact us and we’ll figure it all out for you.